The dental profession is built on trust. Patients expect their dentist to be skilled, ethical, and responsible. But what happens when that trust is called into question?
If you’re a dentist and you’re accused of inappropriate or criminal behavior, the consequences can be severe – from fines and probation to license suspension or even revocation. Not to mention, the idea of facing an investigation can be overwhelming.
So, what puts a dentist at risk, and how can they protect themselves?
Let’s take a closer look at the most common reasons dentists face disciplinary actions and what they can do to protect themselves.
Patient Complaints
One of the most common ways a dentist ends up under investigation is through a patient complaint.
Patients have the right to report issues, whether they are real or perceived, and the dental board takes every complaint seriously.
Some of the most frequent patient complaints include:
- Substandard care: Allegations of botched procedures, unnecessary treatments, or improper diagnosis.
- Billing fraud: Charging too much or not disclosing the billing process properly.
- Unprofessional conduct: Rude behavior, lack of communication, or inappropriate interactions with patients.
- Infection control concerns: Not following proper sterilization procedures and putting patients at risk of infections.
To avoid making these mistakes, make sure you:
- Maintain clear communication with your patients about their treatment plans and costs.
- Keep your billing practices transparent and compliant with regulations.
- Follow strict infection control protocols to prevent hygiene issues.
- Respond to patient concerns as soon as possible. A simple conversation can sometimes prevent a formal complaint or legal action against you.
Negligence and Malpractice
Nobody is perfect, and this includes dentists as well. Mistakes happen, but those that result in patient harm are more serious.
Malpractice cases usually involve:
- Failure to diagnose oral diseases like cancer or serious infections.
- Surgical mistakes that result in nerve damage, prolonged pain, or loss of function.
- Anesthesia complications caused by incorrect dosage or poor patient assessment.
When a patient claims negligence, the dental board investigates if the dentist actually failed to meet the expected standard of care. The consequences depend on where you live and what kind of mistake you make.
If you’re licensed in California, the dental board of CA disciplinary actions can even lead to the loss of your dental license.
To avoid this, make sure you:
- Stay up to date with continuing education to maintain high standards of care.
- Keep detailed patient records to document every decision and treatment.
- Always get informed consent, ensuring that patients understand the risks before procedures.
Substance Abuse and Impairment
A dentist who is struggling with substance abuse is a major concern for patient safety.
Just like you can’t drive while impaired, going to work in the same condition almost definitely means you’ll make a mistake.
Why? Because impairment from alcohol, prescription medication, or illicit drugs can lead to:
- Poor decision making
- Slurred speech
- Lack of coordination
- Inappropriate patient interactions
All of these increase the risk of accidents or mistakes during dental procedures.
The dental board has strict policies regarding substance abuse, and any report of impairment can result in immediate suspension. The report can be from a coworker, a patient, or even the law enforcement.
To avoid this, make sure you:
- Seek help if you’re struggling with substance use. There are support programs specifically for healthcare professionals.
- Avoid taking medications that cause drowsiness or cognitive impairment while practicing.
- Encourage a culture of accountability in your workplace. If you notice a colleague struggling, encourage them to get help before it escalates.
Criminal Activity
Many dentists don’t realize that even non-work-related criminal charges can put their licenses at risk.
Some of the most common offenses that lead to dental board investigations are:
- DUI arrests. A conviction of driving under the influence can be seen as evidence of poor judgment.
- Fraud or theft. Insurance fraud, identity theft, or financial crimes are major red flags.
- Possession, distribution, or use of illegal substances.
- Sexual misconduct with people outside of work.
The dental board considers these actions a reflection of a dentist’s character and ability to uphold professional standards.
To avoid disciplinary actions, make sure you:
- Understand that your personal choices can impact your career.
- Seek legal counsel if you’re facing criminal charges to minimize the effect on your license.
- Report any arrests or legal issues as required by the dental board to avoid further penalties.
Violation of Professional Boundaries
Even if a dentist is great at his job and provides the best care, unprofessional relationships can still lead to disciplinary actions.
Some examples of violating professional boundaries are:
- Engaging in romantic or inappropriate relationships with patients or staff.
- Disclosing confidential information of a patient.
- Using social media irresponsibly, such as posting patient details without their consent or making unprofessional comments.
While these may seem minor compared to malpractice or criminal acts, the dental board takes boundary violations just as seriously.
To avoid penalties, make sure you:
- Maintain a strict professional boundary with all patients and employees.
- Keep conversations with patients focused on their care.
- Avoid oversharing personal details – both yours and your patients.
- Follow HIPAA guidelines and never discuss patients publicly, even anonymously.
Failure to Comply with Regulations and Continuing Education
Dentists must renew their licenses regularly and complete continuing education courses.
Failing to meet these requirements is a one-way ticket to penalties, fines, or even license suspension.
Other regulatory violations include:
- Practicing with an expired or inactive license.
- Failing to complete required continuing education hours.
- Not following state infection control guidelines.
- Ignoring record-keeping regulations.
To avoid losing your license, make sure you:
- Keep track of your license renewal deadlines and continuing education requirements.
- Set reminders for regulatory updates so you stay compliant.
- Follow state-mandated safety protocols at all times.
Protecting Your Career as a Dentist
Disciplinary actions can be devastating for a dentist’s reputation and financial health. While some complaints are unavoidable, many cases stem from preventable mistakes.
To avoid any disciplinary actions, stay informed, follow ethical practices, and address potential issues before they turn into something bigger.
If you maintain proper documentation, improve communication with your patients, and stay up to date with regulations, you have the power to safeguard your career.
And if a complaint does arise? Seek legal guidance from a licensing defense attorney to protect your practice and reputation.